Robbie Williams Live in Las Vegas 2020 Pre-Sale - F.A.Q's

TICKET PRE-SALE INFORMATION

I WANT TO GET FIRST ACCESS TO TICKETS FOR ROBBIE WILLIAMS LIVE AT WYNN, LAS VEGAS. HOW DO I DO THIS?
You need to have pre-ordered the new album The Christmas Present through the Official Music Store before 23:59 GMT on Sunday 17th November 2019.

Or

You need to have registered via the No Purchase Necessary form hosted on Robbie Williams Official Music Store before 23:59 GMT on Sunday 17th November 2019.

*NO PURCHASE NECESSARY

WHEN IS ROBBIE PLAYING IN LAS VEGAS IN 2020?

Robbie will play the following dates at Encore Theatre, Wynn, Las Vegas:

Tuesday 24th March 2020

Wednesday 25th March 2020

Friday 27th March 2020

Saturday 28th March 2020

Tuesday 31st March 2020

Wednesday 1st April 2020

Friday 3rd April 2020

Saturday 4th April 2020

WHEN WILL I GET MY PRE-SALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email by 3:00pm GMT on Monday 18th November 2019 containing your pre-sale code, a link to the pre-sale and details of the Live Show. 

WHEN DOES THE PRE-SALE OPEN?

These emails invite you to purchase tickets in our exclusive pre-sale window, running between 3pm GMT Tuesday 19th November and 6am GMT Thursday 21st November.

Pre-sale access does not guarantee you tickets; it guarantees your eligibility to access the ticket pre-sale before general release. Please note, due to high demand tickets are extremely limited.

HOW DOES THE CODE WORK?

Each code is only valid for Robbie Williams Live in Las Vegas, and can only be used once. Please keep the email containing your pre-sale link and passcode, ready for the pre-sale. Each code will allow the purchase of 4 tickets only.

HOW DO I REDEEM MY CODE?

Simply follow the link provided in your email, which will take you to a designated pre-sale page on ticketmaster.co.uk 

Please ensure you are entering your passcode into the appropriate box. 

I'VE PRE-ORDERED THE ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code by 3:00pm GMT on Monday 18th November, please check both your inbox and junk mail folders carefully to locate this email. 

If you have not received this code, please contact: help@robbiewilliams.com

The code, along with all the tour details will be sent to the email address that you used when making your album purchase.

I'VE ENTERED MY PRE-SALE CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

If your code does not work – please contact: 

help@robbiewilliams.com

Please quote your email address, full name and the pre-sale code you were allocated.

I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT.

 WHAT SHOULD I DO?

If you are experiencing an issue completing your order – please submit your enquiry here: 

https://help.ticketmaster.co.uk/hc/en-us

Or contact via Twitter @TicketmasterCS

The Ticketmaster team will be closely monitoring this to answer promptly.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer. A maximum of 4 tickets per code.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE? 

In order to qualify for the ticket pre-sale you need to order directly from the Official Robbie Williams Store.

I’VE PRE-ORDERED THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE UK?

All customers, both UK and International, who have either purchased The Christmas Present on any format or signed up via the pre-sale sign up form will be sent access codes. 

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRE-SALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 3PM GMT ON THURSDAY 21st NOVEMBER 2019.

GOOD LUCK!